退款和退货策略

Overview

概述

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
我们的退款和退货政策持续30天。如果您的购买已经超过30天，我们将无法为您提供全额退款或换货。

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
要符合退货条件，您的商品必须是未使用的，并且保持与您收到时相同的状态。它也必须在原始包装中。

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
某些类型的商品是不允许退货的。易腐烂的商品，如食品、鲜花、报纸或杂志不能退货。我们也不接受亲密或卫生商品、危险材料或易燃液体或气体。

Additional non-returnable items:
其他不可退货的商品：

Gift cards
礼品卡

Downloadable software products
可下载的软件产品

Some health and personal care items
一些健康和个人护理用品

To complete your return, we require a receipt or proof of purchase.
要完成您的退货，我们需要收据或购买证明。

Please do not send your purchase back to the manufacturer.
请不要将您的购买退回制造商。

There are certain situations where only partial refunds are granted:
在某些情况下，仅提供部分退款：

Book with obvious signs of use
明显有使用痕迹的书籍

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
已打开的CD、DVD、VHS磁带、软件、视频游戏、磁带或黑胶唱片。

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
任何不在原始状态下、受损或因非我们错误而缺失部件的商品。

Any item that is returned more than 30 days after delivery
任何在交货超过30天后退回的商品

Refunds

退款

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
一旦您的退货被收到和检查，我们将向您发送电子邮件通知您我们已收到您的退回商品。我们还将通知您退款的批准或拒绝状态。

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
如果您的退款获得批准，则您的退款将被处理，并且信用额度将在规定天数内自动应用于您的信用卡或原付款方式。

Late or missing refunds

迟到或缺失的退款

If you haven’t received a refund yet, first check your bank account again.
如果您尚未收到退款，请先再次检查您的银行账户。

Then contact your credit card company, it may take some time before your refund is officially posted.
然后联系您的信用卡公司，退款可能需要一些时间才能正式到账。

Next contact your bank. There is often some processing time before a refund is posted.
接下来，联系您的银行。退款通常需要一些处理时间才能到账。

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
如果您已完成所有这些步骤，但仍未收到退款，请通过{邮箱地址}与我们联系。

Sale items

销售商品

Only regular priced items may be refunded. Sale items cannot be refunded.
仅常规价格的商品可以退款。折扣商品不能退款。

Exchanges

换货

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
我们仅在商品缺陷或损坏时更换。如果您需要换成同一商品，请发送电子邮件至{邮箱地址}，并将您的商品寄至: {实体地址}。

Gifts

礼品

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
如果购买时该商品标记为礼品并直接寄给您，您将收到与您的退货价值相等的礼品信用。一旦退回商品被接收，礼品证书将寄给您。

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
如果购买时该商品没有标记为礼品，或者赠送者将订单寄给自己以便稍后送给您，我们将向赠送者退款，他们将知道您的退货情况。

Shipping returns

运送退货

To return your product, you should mail your product to: {physical address}.
要退回您的产品，您应将产品邮寄到: {实体地址}。

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
您将负责支付退回商品的运费。运费不可退款。如果您收到退款，退货运费将从您的退款中扣除。

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
根据您居住的地方，您换回的产品到达您那里的时间可能会有所不同。

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
如果您退回的是更贵的商品，您可以考虑使用可追踪的运输服务或购买运输保险。我们不能保证我们会收到您的退回商品。

购物袋